Returns, Cancellations and Warranty Services

 

At IZABEL, we take great pride in the craftsmanship and quality of our pieces. Should you have a change of heart, we gladly accept returns within 30 days of delivery, provided the following conditions are met:

Return Conditions:

    •    The item must be unworn and in its original condition

    •    All original packaging, tags, and protective elements must be intact

    •    Items that do not meet these criteria will be returned to the sender at the customer's expense

To Initiate a Return:

    1.    Please contact our Customer Care team at support@shopizabel.com, or using our contact form, within 30 days of receiving your order with an order number and a brief description of the reason for return.

    2.    Once your request is approved, detailed return instructions will be provided.

    3.    Kindly note: return shipping labels are not offered for change-of-mind returns. Customers are responsible for return shipping costs using a secure, trackable service. We are not responsible for items lost in transit.

    4.    Upon receipt and inspection of the returned item, eligible refunds will be issued to the original payment method within 5–10 business days.

Exclusions:

    •    Customized, engraved, or bespoke items are considered final sale and are not eligible for return

    •    Gift cards and promotional items are non-returnable

    •    At this time, we do not offer direct exchanges. To obtain another piece, please initiate a return and place a new order.

 

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Cancellation Policy

We aim to process and ship your order as quickly as possible. If you need to cancel your order, please review the terms below:

Cancellation Window

You may request a cancellation within 24 hours of placing your order.

How to Request a Cancellation

To cancel an order, please contact us using one of the following methods:
    •    Submit a request via our Contact Form or
    •    Email us at support@shopizabel.com

Be sure to include:
    •    Your Order Number
    •    A brief reason for cancellation

Orders That Have Already Shipped

If your order has already shipped, it is no longer eligible for cancellation. Once delivered, you may return the item(s) in accordance with our Return Policy to receive a refund.

Exceptions

Certain items may be non-refundable or non-cancellable, including:
    •    Items marked as Final Sale
    •    Custom or personalized products
    •    Items not eligible for return due to hygiene reasons (if applicable)

Any such exceptions will be clearly noted on the product page.

 

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Warranty & Repair Services

Each IZABEL creation is backed by a one-year limited warranty, beginning from the date of purchase.

Our warranty covers:

    •    Manufacturing defects

    •    Structural issues such as clasp or closure failure

    •    Chain breakage under normal wear

    •    Stone loss due to a defect in craftsmanship

Our warranty does not cover:

    •    General wear and tear over time

    •    Damage caused by improper use or care

    •    Tarnishing from exposure to moisture, cosmetics, or chemicals

    •    Lost or stolen pieces

Should your piece require attention, our dedicated team will be pleased to assist. Kindly contact us at support@shopizabel.com, or using our contact form, with your order number, clear photos of the issue, and a brief description. We will review your request and guide you through the next steps.

For qualifying warranty claims, a prepaid return label will be provided. Repairs outside the scope of the warranty, or after the one-year period, may be accommodated for a fee, assessed on a case-by-case basis.

 

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Order Assistance

If you need to cancel or make any adjustments to an order, please contact us within 24 hours of order placement. You may use our contact form under Customer Service, or email support@shopizabel.com.

 

RETURN ADDRESS:

IZABEL LLC

1390 MARKET STREET

SUITE 200

SAN FRANCISCO, CA 94102